Creating a Case

All organization users can create cases.

Note: Case types must be created by your Organization Administrator prior to creating cases. See Creating and Managing Case Types for details.

To create a new case: 

  1. Navigate to ThreatStream Next Gen > Investigations & Analysis > Case Management.

  2. On the Case Management page, click New Case.

  3. In the Create New Case dialog box that opens, enter a unique case name.

  4. (Optional) Provide a description for the case.

  5. Select a case type.

  6. (Optional) Select a user to whom you want to assign the case investigation.

  7. Select a case priority—Critical, High, Medium, or Low. By default, Low priority is assigned.

  8. (Optional) Select the tags you want to assign from the preferred list of tags, or add custom tags by entering a tag name and clicking +.

  9. Click Create Case.

    The new case is created and added to the list of organization cases visible to all users.