Troubleshooting Joe Sandbox Submissions

The table below lists common error messages passed through by Joe Sandbox to the ThreatStream user interface. If you use the Joe Sandbox service for Malware detonation on ThreatStream and submissions fail, refer to this matrix for recommended actions.

Error Message	Probable Root Cause	Recommended Actions
Nothing to analyse, Joe Sandbox has not found any analysis process or sample	Sample is invalid or corrupt	Verify the sample and try again
Unable to start the sample	Sample cannot be launched due to an unknown file extension or missing application	Verify the sample and try again
Unable to browse the URL	Submitted domain or IP address is down OR HTTP or TCP/IP timeout	Try again

Error Message

Probable Root Cause

Recommended Actions

Nothing to analyse, Joe Sandbox has not found any analysis process or sample

Sample is invalid or corrupt

Verify the sample and try again

Unable to start the sample

Sample cannot be launched due to an unknown file extension or missing application

Verify the sample and try again

Unable to browse the URL

Submitted domain or IP address is down

HTTP or TCP/IP timeout

Try again